Shipping policy

Thank you for shopping with Chamoun Sulaiman. We are an apparel online retailer based in Apeldoorn, the Netherlands, offering a range of everyday clothing items. Our warehouse operates on standardized picking and packing routines, and every garment is folded, wrapped in protective poly-bags and placed inside reinforced cartons to reduce the risk of creasing, soiling or transit damage. The following sections describe how orders are handled from payment through to delivery.

1. Order Processing Time

After we receive confirmation of your successful payment, our warehouse staff will carry out order verification, fabric and stitching inspection, and protective packing within 1 to 5 business days. Warehouse work is suspended on Dutch weekends and national public holidays. During flash sales, end-of-season clearance events or unexpected order surges, processing lead times may be extended by a small margin. In the event of a substantial dispatch delay, our support team will contact you by email to explain the situation and provide a revised estimated dispatch date.

2. Shipping Rates and Delivery Estimates

Shipping charges are computed according to the parcel's actual weight, volumetric size and the country to which it is being sent. Every logistics-related fee is shown clearly on the checkout summary before payment is completed, with no undisclosed extras added later.
All clothing orders are dispatched via standard international shipping, with a quoted delivery estimate of 15 business days from the date the parcel leaves our warehouse. This estimate depends on prevailing logistics conditions.
Please treat the 15-business-day figure as a reference rather than a guarantee. Real delivery times can be lengthened by carrier backlogs, cross-border customs inspection speed, extreme weather, regional transportation restrictions and public holidays in the destination country.

3. Shipment Confirmation and Order Tracking

Once our shipping partner has picked up your sealed parcel from our warehouse premises, our system will automatically issue a shipment confirmation email to the address you provided at checkout. This message includes your dedicated tracking number and a direct link to the official tracking website.
Tracking information is synced across multiple platforms, so it generally takes between 24 and 48 hours after dispatch for the first tracking events to appear online. If you notice that your tracking status has not updated for an unusually long period, please contact our support team and we will arrange a manual trace on your parcel.

4. Incorrect Address Disclaimer

At checkout, customers must enter a complete, accurate and deliverable recipient address, including postal code and a reachable contact phone number. We strongly recommend that you review all delivery details once more before placing the order.
Chamoun Sulaiman accepts no responsibility for wrong-address deliveries, failed deliveries or lost parcels caused by incomplete or incorrect address information supplied by the buyer. Should a parcel be returned to us because of an address mistake, the buyer is required to cover all return and reshipment charges.

5. Lost or Damaged Packages

In the event that your clothing parcel goes missing or becomes untraceable while moving through the cross-border delivery network, please submit a parcel investigation request to our customer service within 3 days after the estimated delivery date. We will escalate the case to the carrier for a formal trace.
Garments can be exposed to folding pressure, snags or outer-carton damage over long-distance transport. When your parcel arrives, open it promptly and check the contents. If any clothing item arrives torn, stained, misshapen or otherwise defective, please take clear photos of both the affected garment and the complete outer packaging within 24 hours of receipt. Our team will review the evidence and settle the after-sales matter without delay.

6. Apparel Care and Usage Notice

Each garment carries a care label and accompanying guidance notes covering recommended wash temperature, drying method, ironing heat and storage conditions tailored to its fabric composition. We recommend that customers follow these instructions to keep their clothing looking and fitting its best.
We decline all liability for fabric shrinkage, color fading, seam damage, deformation or other defects that arise from improper washing, high-heat drying, bleaching, unauthorized alterations, or long-term storage in damp, dusty or poorly ventilated surroundings.

7. International Shipping and Customs Notice

We provide cross-border delivery to international customers for all clothing items listed in our store. Parcels travelling abroad may be subject to import duties, customs clearance fees and other regulatory charges imposed under the trade laws of the destination country.
All customs-related expenses are paid by the parcel recipient. These charges are not included in the item price or the basic shipping fee shown at checkout. We cannot be held responsible for parcels held by customs, forcibly returned, or any losses arising from the buyer's failure to comply with local import declaration requirements.

8. Contact Information

Should you have any questions about shipping rules, the current status of your parcel, or delivery-related after-sales issues, please reach out to us through the official channels below:
Trade Name: Chamoun Sulaiman
Phone Number: +31 6 14698176
Email: info@chamounstyle.shop
Physical Address: Johannes Vermeerlaan 11, 7312 NX Apeldoorn, Netherlands